At Chelsea Outpatient Centre, patients can pay for their own treatment (self-pay) or pay through private medical cover from an insurance company.
Insured patients
Chelsea Outpatient Centre and The Lister Hospital have agreements covering most UK medical insurance schemes. However, you should always check with your insurer before embarking on any form of medical treatment. We have electronic links with the major medical insurers which speeds up the time spent on any administrative paperwork.
Self-funding patients
If you are paying for your own treatment, we require payment in full or a deposit at or before the time of treatment. Organising payment in advance of your treatment will save time on the day of treatment. Quotations or estimates given by individuals or groups not employed by Chelsea Outpatient Centre are not valid unless confirmed in writing by the centre. Prices are normally subject to annual review.
Making payments
Payment may be made by debit or credit card. We accept most major credit or debit cards. Your card will be debited for outstanding charges on or shortly after the day of treatment. Chelsea Outpatient Centre will provide an invoice for all charges made against your card together with your credit card voucher. Cheques are acceptable if they are drawn on a UK bank and should be supported by a valid guarantee card. If paying by cash, patients must pay in Pounds Sterling (£). We recommend that you visit a bank or exchange to convert any foreign monies prior to admission. A bank transfer can usually generate same day transfers by fax from current accounts on instruction from the account signatory. Please make sure the details include the patient's full name and HCA patient account number, if you have one. Payment should be made to our bank.
Payment responsibilities
Our payment terms are strictly net on receipt of invoice; that is payment is due immediately. Chelsea Outpatient Centre policy is to require payment in full at the time of treatment. Interest may be charged at the rate of 12% per annum, calculated from the date of treatment or the date of the invoice if an invoice is presented prior to treatment, on all accounts where credit has not been granted and there are delays in payment. Where fixed price, contractual or any other policy discounts have been applied to an account and subsequently Chelsea Outpatient Centre experiences difficulties in collecting the account, the management reserves the right to reverse the discount and to re-bill the account in full. The amount shown as payable on the invoice is net of discounts. Any further collection costs incurred by Chelsea Outpatient Centre (including fees billed by collection agencies, credit reference agencies and solicitors) will be added to the final amount payable.
